Liora Policies, Code of Conduct and Terms & Conditions
Privacy Policy – Liora Pathways
Last updated: 18/09/2025
​
Liora Pathways (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Data Protection Act 2014 (Vic).
​
This Privacy Policy explains how we collect, use, disclose, store, and protect your information. By using our website or engaging with our services, you consent to the practices described in this policy.
​
1. Information We Collect
We only collect personal information that is reasonably necessary to provide our services. This may include:
-
Full name, email address, phone number, postal address
-
Career documents such as resumes, cover letters, and employment history
-
Payment and billing information (processed securely)
-
Communications, feedback, and testimonials you provide
-
Website usage data such as IP address, browser type, and interaction history (via cookies and analytics tools)
We do not collect sensitive information (e.g., health, racial, or religious data) unless you expressly provide it and consent in writing.
​
2. How We Collect Information
We collect information in the following ways:
-
Directly from you when you contact us, book services, upload documents, or make payments
-
Automatically when you browse our website (via cookies, analytics, and security tools)
-
From third parties only where you have provided explicit consent (e.g., referees or payment processors)
We do not use deceptive methods of data collection.
​
3. Why We Collect and Use Information
We collect and use personal information strictly for the following purposes:
-
To provide resume, cover letter, coaching, and career services
-
To process payments securely
-
To respond to your enquiries and provide support
-
To improve our services, website, and customer experience
-
To comply with legal and regulatory obligations
We will not use your information for purposes other than those listed above without first obtaining your explicit consent, unless required by law.
4. How We Store and Protect Your Information
-
Your data is stored securely on Wix.com servers, which are protected by encryption, firewalls, and industry-standard safeguards.
-
Access to personal information is restricted to authorised staff only, on a “need-to-know” basis.
-
Payment information is handled in accordance with PCI-DSS standards and is not stored on our servers.
-
We retain personal information only for as long as it is necessary to fulfil its purpose or comply with legal requirements. After this period, it is securely destroyed or de-identified.
​
We take all reasonable steps to protect your data from loss, unauthorised access, misuse, or disclosure.
​
5. Disclosure of Information
We do not sell, trade, or rent personal information. Information may be disclosed only:
-
To third-party service providers necessary to deliver our services (e.g., Wix hosting, payment gateways, email systems)
-
To government authorities or regulators where required by law
-
To legal representatives if necessary to protect our rights, property, or safety
Any third party handling your data is required to comply with Australian Privacy Principles and this Privacy Policy.
​
6. Cookies and Tracking
Our website uses cookies and tracking technologies to improve functionality, analyse traffic, and personalise your experience.
-
Cookies do not grant us access to your computer or sensitive information.
-
You can refuse cookies by adjusting your browser settings, but some features of our site may not function properly.
-
Third-party tools (e.g., Google Analytics) may use cookies under their own privacy policies.
​
7. Access, Correction, and Consent Withdrawal
You have the right to:
-
Access your personal information we hold about you
-
Request corrections to inaccurate or incomplete information
-
Withdraw consent for us to collect or use your information
-
Request deletion of your data, subject to legal and contractual obligations
​
Requests can be made by contacting us at:
📧 info@liorapathways.com.au
We will respond to all requests within 30 days, as required under the Privacy Act.
​
8. International Data Transfers
Although our website platform (Wix) may store data in servers located outside Australia, we take all reasonable steps to ensure that such transfers comply with Australian privacy laws, and that your information remains subject to equivalent protection.
​
9. Policy Updates
We reserve the right to amend this Privacy Policy to reflect legal or operational changes. Updates will take effect immediately when posted on our website. If the changes are material, we will notify you via email or a clear notice on our website.
​
10. Complaints and Contact
If you believe your privacy has been breached, please contact us immediately:
📧 info@liorapathways.com.au
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Office of the Victorian Information Commissioner (OVIC).
​
✨ Liora Pathways – Supporting your career journey with trust, transparency, and integrity.
Code of Conduct – Liora Connect
Last updated: 18/09/2025
​
Liora Connect is a professional and supportive community space designed to help members grow, share, and connect. To keep this community safe, respectful, and valuable for everyone, all members agree to follow this Code of Conduct.
By joining and participating in Liora Connect, you agree to uphold the following principles:
​
1. Respect and Professionalism
-
Treat all members with kindness, respect, and professionalism.
-
Discrimination, harassment, bullying, hate speech, or personal attacks will not be tolerated.
-
Respect different backgrounds, perspectives, and experiences.
2. Safe and Supportive Environment
-
Keep discussions constructive and focused on learning, growth, and collaboration.
-
Do not post offensive, explicit, or inappropriate content.
-
Protect the privacy of others — do not share personal details of other members without their permission.
​
3. Integrity and Honesty
-
Share only information that is accurate to the best of your knowledge.
-
Do not misrepresent your skills, experience, or intentions.
-
Do not promote or encourage illegal, harmful, or misleading activities.
​
4. Confidentiality
-
Respect the confidentiality of discussions and materials shared within the community.
-
Do not use community information for personal, commercial, or competitive gain outside the purpose of Liora Connect.
​
5. No Spam or Unauthorised Promotion
-
Liora Connect is not a marketplace. Do not post spam, advertisements, or irrelevant promotions.
-
Relevant sharing of resources, opportunities, or tools is welcome if it adds genuine value and follows community guidelines.
​
6. Digital Etiquette
-
Use clear and respectful language in posts, messages, and discussions.
-
Avoid excessive posting or “flooding” the platform.
-
Report inappropriate behaviour instead of engaging in conflict.
​
7. Moderation and Enforcement
-
Liora Pathways reserves the right to monitor, moderate, and remove content that breaches this Code of Conduct.
-
Members who violate this Code may receive warnings, temporary suspension, or permanent removal from Liora Connect, depending on the severity of the breach.
-
Decisions made by moderators are final to maintain the safety and integrity of the community.
​
8. Accountability
By participating in Liora Connect, you agree to:
-
Take responsibility for your words, actions, and interactions.
-
Notify administrators if you become aware of breaches of this Code.
-
Contribute to a culture of support, encouragement, and growth.
​
9. Updates
This Code of Conduct may be updated from time to time. Members will be notified of significant changes. Continued participation constitutes acceptance of the updated Code.
​
Contact
If you experience or witness behaviour that breaches this Code, please contact the administrators at:
📧 support@liorapathway.com.au
✨ Liora Connect – A safe space for collaboration, growth, and professional connection.
Terms and Conditions – Liora Pathways
Last updated: 18/09/2025
These Terms and Conditions (“Terms”) apply to all services offered by Liora Pathways (“we”, “our”, “us”). By engaging our services, purchasing from us, or using our website, you agree to be bound by these Terms.
1. Services Provided
Liora Pathways provides professional career services including (but not limited to):
-
Resume and cover letter writing and reviews
-
Career coaching and consultations
-
Interview preparation and career pathway guidance
The scope, inclusions, and exclusions of each service will be confirmed at the time of booking. Services are delivered with due care, skill, and in accordance with the Australian Consumer Law (ACL).
2. Client Responsibilities
To enable us to deliver services effectively, clients must:
-
Provide complete, accurate, and truthful information (including resumes, career history, and supporting documents).
-
Attend scheduled coaching sessions at the agreed time.
-
Communicate requests for changes or corrections within the specified timeframe.
-
Acknowledge that outcomes are dependent on the quality and accuracy of information provided.
Failure to meet these responsibilities may affect the quality of outcomes and may limit remedies available.
3. Payment Terms
-
All services must be paid in full at the time of booking unless otherwise agreed in writing.
-
Payments are processed securely via approved third-party gateways (e.g., Wix, Stripe, PayPal).
-
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
-
Services will not commence until payment has cleared.
4. Refunds, Cancellations, and Consumer Guarantees
We comply with the Australian Consumer Law (ACL) and the Fair Trading Act 1999 (Vic).
Refunds
-
Change of mind: Refunds are not available if you change your mind, no longer require the service, or fail to provide necessary information.
-
Service dissatisfaction: If you are dissatisfied with our service, you must notify us in writing within 7 calendar days of delivery. We will first offer reasonable revisions. If the service still fails to meet consumer guarantees, you are entitled to a remedy under the ACL.
-
Major failures: If a service has a “major failure” (as defined in the ACL), you are entitled to choose a full refund or re-supply of the service.
Cancellations
-
Coaching sessions may be rescheduled with at least 24 hours’ notice.
-
Sessions cancelled with less than 24 hours’ notice or missed without notice are non-refundable.
Timelines
-
Refunds (where applicable) will be processed within 14 days via the original payment method.
5. Service Limitations
-
Liora Pathways provides career support but cannot guarantee job offers, interviews, or employment outcomes.
-
Advice provided is professional career guidance and not legal, financial, or immigration advice.
-
Clients remain responsible for the final use of documents and for decisions regarding their careers.
6. Intellectual Property
-
All materials, templates, and resources created by Liora Pathways remain our intellectual property.
-
Clients are granted a personal, non-transferable licence to use completed resumes, cover letters, or materials solely for personal career purposes.
-
Redistribution, resale, or unauthorised publication of our materials is prohibited.
7. Confidentiality and Privacy
-
Client information and documents are treated as strictly confidential.
-
Information will not be shared without consent except as required by law.
-
Our handling of personal information complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Data Protection Act 2014 (Vic).
-
See our [Privacy Policy] for full details.
8. Limitation of Liability
-
To the maximum extent permitted by law, we are not liable for indirect or consequential loss (including loss of opportunity or employment).
-
We are liable only for services that fail to meet consumer guarantees under the ACL.
-
Nothing in these Terms excludes, restricts, or modifies rights you have under the Australian Consumer Law or Victorian Fair Trading law.
9. Website Use
By accessing our website, you agree not to:
-
Use it for unlawful, fraudulent, or malicious purposes.
-
Introduce harmful code or attempt to disrupt operations.
-
Reproduce, copy, or exploit any part of our site without written consent.
We are not responsible for the content of third-party links or resources.
10. Amendments
We may update these Terms to reflect legal or operational changes. Updated Terms will be published on our website and take effect immediately upon posting. If changes materially affect your rights, we will provide notice before they take effect.
11. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
12. Contact Information
For questions, feedback, or concerns relating to these Terms, contact us at:
📧 info@liorapathways.com.au
✨ Liora Pathways – Professional career support, built on trust and compliance.
